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Hey, Product Manager: Your Customers Are Furious!





Do you remember the first time a customer yelled at you? I know I do. I was a senior product manager and the company was working on a new network optimization device — one we promised would save costs and reduce congestion. Two big problems popped up. The first was that we delivered the product months late. The second (and worst) was that it crashed the customer’s test network.

Fortunately, it was just a sandbox environment, and the technology issues were eventually resolved. But in that moment, the customer was ticked read more >>>

Source:: HuffingtonPost.Com

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