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IBM partners with Segmint for customer service (IBM)

FSI Consumer Satisfaction

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Making use of their immense troves of customer data to provide more personalized services is rapidly becoming a necessity for legacy financial institutions (FIs), as customers grow conditioned to expect streamlined customer service and convenience — but it’s also one of their biggest challenges, since their outdated systems don’t allow for efficient data analysis.

Now, IBM is offering a solution to this problem. This week, it partnered read more >>>

Source:: BusinessInsider.Com

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