These are the banks with the best apps, according to consumers
|06/13/2017||Posted by BusinessMediaguide.Com under General World News||
J.D. Power and Associates released its 2017 mobile banking apps scorecard on Monday.
The consumer insights firm asked 5,564 retail bank customers to rate their bank’s mobile app across five categories, in weighted order: ease of navigation; appearance; clarity of information; range of services; and availability of key information.
Surprisingly, just 31% of retail bank customers use mobile apps, J.D. Power found. Less than half of respondents said they felt their information was secure when banking on the go.
“Even with the mobile channel having the highest satisfaction and consistency of all channels, adoption is stubbornly low—particularly when compared with overall read more >>>