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Why Netflix’s ‘thumbs up, thumbs down’ ratings system is fundamentally flawed (NFLX)





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For years, Netflix would let you rate movies and TV shows anywhere from one to five stars. That changed in April, when Netflix removed the star system in favor of a new system that simply asked users: “Thumbs up, or thumbs down?”

Netflix’s explanation at the time was that the previous star-rating system was confusing to customers.

In that old system, if a movie on Netflix had four stars, people assumed that was the average rating among all users. After all, that’s what stars usually mean on online services that feature reviews, like Yelp. In reality, though, a movie with four read more >>>

Source:: BusinessInsider.Com

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